Troubleshooting Facebook Page Thread & Sync Issues

Common Sync Issues & Solutions

If you notice messages are not appearing in real time, check the following checklist:

1. Verify Meta Page Token Validity

Meta tokens may expire if your Facebook password was recently changed. Go to Settings > Facebook Pages and click Reconnect / Refresh Token.

2. Check Page Roles

Ensure your Facebook account has Full Control or Task Access (Messages) on the target page in Meta Business Suite.